Rada Mfg. Co. will replace any product manufactured by their company returned to them due to defects in material or workmanship. Rada Cutlery Stoneware has a 3 year warranty.
For warranty questions or replacement you may contact the Rada Mfg. Co. at: firstname.lastname@example.org or by calling their customer service at: 1-800-311-9691 or 1-319-352-5454 (available 7 a.m. to 4:30 p.m. Central Time, Monday through Friday)
Best Knife USA Return/Refund Policy: After you receive your merchandise, you can take advantage of our 10-day return/exchange policy on items returned in the original, sealed manufacturer's packaging. These items will be eligible for a refund minus the shipping charge. Refund will be extended after we have inspected the merchandise and find it to be in original, unopened condition. Due to health and safety standards we cannot offer a refund on Knives and Utensils that have been removed from the original sealed manufacturer's packaging. If the returned merchandise is found to have been removed from the sealed manufacturer's packaging and/or in a non-salable condition there will be no refund. Defective merchandise will be subject to manufacturer's warranty. It is the buyer's responsibility to cover all return shipping charges.