We exclusively use USPS for delivery of our orders to keep our costs down which in turn allows us to offer our customers lower shipping charges, however, the USPS assumes no liability or responsibility if an uninsured package is damaged, lost,or improperly delivered.
USPS Standard Shipping is offered during the checkout process at Best Knife USA. USPS Standard shipping does not include any insurance against damage, loss or improperly delivered packages.
USPS Priority Shipping is offered during the checkout process at Best Knife USA for US addresses. USPS Priority Shipping includes Insurance against loss or damage up to $100.00 Also we offer USPS Priority Shipping Plus additional insurance for orders over $100.00 for those wishing to insure their packages above the $100.00 amount.
It is the policy of Best Knife USA that any shipment showing as delivered by the carrier, is delivered. The only way to acquire compensation for lost or damaged shipments is to opt for the additional insurance. We will reimburse customer claims if and when the insurance approves said claim. (Best Knife USA is not liable for packages that are considered delivered by the shipping company if you the customer has not opted for the Priority Shipping + Insurance, shipping option during the checkout process.)
This coverage insures the parcel and its contents against damage or loss from any external cause, including war risks as per American Institute cargo clauses (April 1, 1966) as applicable American Institute strikes (Form 10) while in transit to or from premises utilized by the insured and in care, custody, or control of carriers listed to domestic destinations, except as hereinafter excluded.
The Insured must file notice of non-delivery or damage with Best Knife USA within thirty (30) days from the date of shipment. No claims will be honored if filed after the 30 day expiration period. We must receive from you, our customer, a signed and dated statement, proof of damage if applicable and any additional documentation requested to substantiate loss.
Coverage does not insure the following! Claims for items on the list below will not be honored.
- Arising out of loss from delivering the product to someone who obtains it by trick, false pretense, or other fraudulent schemes.
- Arising out of loss of market, latent defect, inherent vice, delay, loss of use, clean up costs, decay, changes in temperature or humidity, or other deterioration, any remote or consequential loss, whether or not arising out of a peril insured against.
- Arising out of infidelity, dishonesty, or any overt act on the part of the Insured, associate in interest, and/or any of the Insured's employees whether occurring during hours of employment or otherwise, nor on the part of custodians (common carriers excepted), or the property insured unless specifically endorsed hereon in writing.
- Against loss or damage caused by or resulting from: (a) hostile or warlike action in time of peace or war, including action hindering combating, or defending against an actual impending or expected attack; (1) by any government or sovereign power (de jure facto), or by any authority maintaining or using military, naval, or air forces; or (2) by military, naval, or air forces; (3) by an agent of any such government power, authority, or forces; (b) any weapon of war employing atomic fission or radioactive force whether in time of peace or war; (c) insurrection, rebellion, revolution, civil war, usurped power, or action taken by governmental authority in hindering, combating or defending against such an occurrence, seizure or destruction under quarantine or Customs regulations, confiscation by order of any government or public authority or risks of contraband or illegal transportation of trade.